Q1:What are our competitiveness?
We are Professional Team,including Sales Department/Customer Service/Logistics Office/Local Return Warehouse,synchronized with the latest fashion trend,taking dedicated handmade craft work as well as an attractive price.
Q2:If i wear size 7 and 1/2,which size should i choose?
Measure the length and width of your feet,and then refer to our Onlymaker size table.If you still can't decide,we advice you choose the larger size,we can provide you insoles shoes pad cushion.
Q3:When can I get RESPONSE after send you an email?
We will reply all the emails sent between 4:00pm--3:00am (PDT time) within 3 hours.Others will be answered within 24 hours (except Sunday)
Q4: When can I RECEIVE my shoes?
Within two weeks if no surprise,faster shipping or an urgent needing is still available.Please contact us.
Q5: What if the shoes DO NOT fit?
We provide local US/DE/UK warehouse return for Exchanges/Refunds.We have a sole protective film for trying.If the shoes are not suitable for you,please don't tear off the film and contact our customer service immediately.We will provide you with one-on-one professional services.Once you tear off the film,it means you confirmed that you accept the shoes and we would not provide any refund or replacement service. Please understand.
NOTICE: Returns are available for the acceptance within 30 days.